Customer Facing Product Manager




Job Reference

Maidenhead Perm

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Our client designs and manufactures innovative equipment that enables agile capture and transfer of information into electronic systems. The company utilises a wide range of platforms to base new, custom and semi-custom designs. Their world-wide customer base includes airports, retail point-of-sale, retail banking and financial institutions, public transportation smart and mobile ticketing and self-service kiosk manufacturers.
Responsibilities of the role:

  • Client facing point of contact with large clients, both private and governmental.
  • Being the interface between end client stake holders and the Company especially the production & engineering teams.
  • Managing the relationship on behalf of the client to ensure deeper and more rewarding relations whilst maintaining high levels of customer engagement.
  • Ensuring project delivery is running to the agreed delivery schedule.
  • Where required informing the client of any potential delays in a timely fashion.
  • Ensuring All points of the SLA contract are delivered.
  • Coaching customers where required to become experts in the use of the products.
  • Travelling to customer site when required to fully understand the project and ensure delivery to our exacting standards.
  • Becoming a technical expert on all necessary aspects of the product to better advise the client on the implementation.
  • Working closely with the sales team to ensure a seamless transition from tender through to delivery.
  • Up-selling services wherever possible through the existing relationship. ??
  • Organising and managing client meetings for updates and delivery tracking.
  • Agreeing with the customer when payment milestones have been achieved and organising with the accounts department for invoices to be raised.
  • Monitoring invoicing and payments against agreed payment plan


  • Clear experience of working in a client facing role.
  • Experience of delivering large projects on time and to specification. 
  • Proven track record of building and maintaining working relations with end clients. 
  • Excellent written and oral communications. 
  • Demonstrable experience of managing and adhering to SLAs. 
  • Degree level qualification in a technical or science-based degree (e.g. electronics, physics, software) would be beneficial. 
  • Excellent time management skills and a keen eye for detail. 
  • Strategic thinking with an entrepreneurial approach to business. 
  • Data and metric driven approach to delivery. 
  • Nice to have but not essential
  • Project management qualification and experience. 
  • Fluency in a second language. 
  • Knowledge around IOT and smart ticketing or payments.

To apply please forward a detailed cv to

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